JCA WEST BENGAL MET ON 19^TH APRIL’2011.

JCA West Bengal Circle met on 19^th April’2011 to discuss and implement the programmed of JCA, New Delhi. Com. Animesh Mitra, Convener initiated the programmed taken by JCA, New Delhi and appealed to all constituents to implement the programmed seriously. Com. Biplab Das, Representative of BSNLEU, Com. Tapas Ghosh, State Secretary SNEA(I), Com. Bejoy Bhattacharya, Circle Secretary ,AIBSNLEA and others Comrades attended the meeting. Com. Swapan Bose, Presided over the meeting. After thread bare discussion the following points and decisions are narrated below:

1. Assembly election process in West Bengal is going on throughout the month of April and this will be end at mid of May’2011. Therefore the programmed may be chalked out in phased manner.
2. SSA wise review regarding the “Employees Awareness “on Customer delight would be discussed in the last day of this month.
3. A Centralized Convention in this regard will be organized after 27^th April’2011.
4. A leaflet will be published and distributed amongst the members and subscribers on the programme.
5. 16^th May to 31^st May ‘2011 SSA wise Customer Delight month may be observed at 14 SSAs and Circle JCA leaders will be present there.

Observing of“Customer Delight Month”

A Customer Delight Month is to be observed by the JAC, from 1st May to 31st May 2011.The following Targets are to be achieved during the month.

_ Zero land line, OFC faults () All faults to be cleared on the same day...

_ Zero Broad Band faults ()Cable faults to be cleared within 48 hours...

_ Zero Leased Line faults (())

_ Zero BTS faults

_ Zero pending work orders off New Connections / Broad Band / Shifting

_ Redress all off customer grievances in respect off quality off service, billing, stopping migration of Customers...

_ Visiting subscriber premises... Make the customers to learn using GPRS, through demonstration.This Will enable the customers to avail value added services.

_ Proper upkeep off the batteries and power plant...

_ Identifying / disposing off scrap materials...

_ Effectiveutilization off the space which had been occupied by scrap materials...

_ Maintaining punctuality – attending offside on time...

_ Manning off the Customer Service Centre from 8...00 are to 8...00 pm and on Second Saturdays & Sundays wherever required...

_ Giving proper publicity by issuing pamphlets to the public, displaying posters / flex boards and Publicity through media... This is to give a message to the public that BSNL employees care for their Customers...

_ Each employee should bring at least 2 new customers ((land line, Broad Band / Mobile etch...) during This month...

_ To take all measures to save electricity.

_ Weekly Review off the progress and discussion between management & staffs side.